JJ Moffs Independent Book Publisher Ltd
Having met Laurence some months previously at a networking meeting I resolved to talk to him about my computer network. Predictably, as is often the case, the daily challenges of running a small business got in the way and I didn’t. So when things went wrong I didn’t expect a speedy response. However, as busy as they were, that’s exactly what I got. Jalapeno understood the issues immediately (which was more than I did) and resolved them in record time. They spoke to my hosting company on my behalf, put things in place and had things back up and running again quicker than I could have possibly expected. Efficient, ultra profession, extremely knowledgeable, helpful; a brilliant and cost effective service from beginning to end. I wouldn’t hesitate to recommend Jalapeno.
Laurence was highly recommended to our SME and offered us a tailored solution that resolved an IT issue that we had been experiencing for over 6 months. He is knowledgeable, professional, time efficient and Customer lead, all vital skills when dealing with SME with no onsite IT specialist. Resolved all our queries and blips, which can always be expected when new IT is introduced into an existing dated system, efficiently. Highly recommended.
Jalapeno have helped a number of times with technical support when the problem was beyond my skill set – always pleasant and professional, with technical knowledge that without exception solved all the issues. Wouldn’t hesitate to recommend their services.
I’ve used Jalapeno Business Services for many years to support my businesses IT & technology systems. The service they’ve provide is exemplary. Laurence and all the staff at Jalapeno go above and beyond to help sort your IT problems. On many occasions, I’ve rung in a panic as something has gone wrong with my IT and they manage to calm me down and fix the problem without too much trouble, I’ve recommended them a few times when connects have asked for reliable IT providers and will continue to do so in the future. Thank you.
Warner’s Tiling and Bathrooms
Fantastic service from consultation, throughout the project and completion of works.
Chichester Produce Ltd
All issues resolved within a 24 hr period, mostly done there and then. Great working ethos.
Yours 4 A Day Ltd
We recently started working with Jalapeno Business Services on improving our companies cyber security and also improving our internal IT systems.
I have found Laurence to be very professional and to possess the rare abilities of listening to and understanding our business needs, asking the right questions, thoroughly analysing and explaining problems and providing detailed and relevant advice. This has been invaluable to us in improving our IT systems, our own knowledge and also in helping to shape the way the business operates.
I would not hesitate to recommend Jalapeno Business Services.
Plan It Design
As a small business we have worked with Jalapeno for well over 4 years and it works very well for us. We have always found the team to be polite, prompt and understanding of our requirements. Technical support is given in a language that we understand and they always offer efficient solutions to our issues. We value their input in making our business work!
We would definitely recommend Jalapeno to our business and personal colleagues.
Newark Emmaus Trust
Just a short note to say thank you for the excellent service Jalapeno Business Services provided during our recent move into the new offices. The installation of the new cabling was neat, tidy and good quality and your service was value for money.
The actual move of the existing computers and associated equipment was well coordinated and we particularly liked your flexibility working closely with individual team members to provide a smooth transition.
We will certainly be using Jalapeno Business Services in the future and would recommend you.
Allenby Training Services Ltd
We can’t thank Laurence and the Team at Jalapeno enough for the help and guidance they have given us and are continuing to do.
The difficult transfer of our systems was a daunting task for us at Allenby. However Laurence took us through every process with ease. Everything was explained in terms we understood.
To be fair due to circumstances beyond our control if it wasn’t for Laurence going over and above what we expected, our business would have come to a standstill. We would definitely recommend Jalapeno to anybody looking for an honest reliable service, with old fashioned values where customer service and communication come first.
Warners Tiling and Bathrooms
As a small business with very little IT know how, Jalapeno Business Services has been a life line for us. Laurence, a very likeable chap, provided practical and affordable advice to resolve our issues within days, we cannot thank him enough…he even entertains our ongoing trivial IT questions! Jalapeno Business Services is now our go to business for any IT/computer issue and we cannot recommend them enough.
Dowling Civil Engineering
Very happy with the service we receive from Jalapeno and already recommended Jalapeno to another company.
Always on hand when we need urgent support. Have always been able to deal with our IT issues and have recommended improvements to systems when needed. Wouldn’t want to be without them!
L J Builders
Great professional service with prompt response time.
Retford Golf Club
Always answers queries promptly and efficiently.
Ashfield Extrusion Ltd
The main worry that we had before working with Jalapeno was that they were taking over from another I.T. company who had been working with us previously – how would Jalapeno ensure a smooth transition? This worry was allayed by meeting with Laurence and him systematically documenting our systems and relevant passwords etc. What we like most about working with Jalapeno is the way that Laurence is able to explain issues in layman’s terms i.e. not in techno-speak! Yes we would recommend Jalapeno because of the above and the fact that they offer a ‘one-stop’ solution for all our I.T. issues and requirements.
Food Sector Construction Limited
We have used Jalapeno for over 4 years and never encountered any problems, no job is too much bother whether a problem with our laptops, printers or hard-drives. Jalapeno are easy to communicate with and answer any queries we have, they are welcoming and easy to do business with. They are reliable with a quick turnaround and at a competitive price. It also does not make one difference that they are not a local company to us as they can either talk you through step by step or just simply log onto your computer and have a look what the problem is, as we are a fast, busy company this is far more easier for us. We highly recommend Jalapeno for any PC set up or repair issues!
We have moved over to Jalapeno for their IT services recently and am not disappointed.
Laurence is a life saver. My 2 month old Surface tablet had a melt down in the middle of a training course. Instant PANIC. I took it to Laurence on the Friday & he had it back to me on the Tuesday, fully functioning!! Instant CALM. Great service, if you need IT help, call Laurence!
We have only recently started to use Laurence’s services; our previous IT support was no longer up to the task, and since our business is centred around the IT system it was vital we found a good replacement.
Jalapeno Business Services has been instrumental in the set up and support of IT hardware and software for Future Prospects and we are very confident not only their abilities, but also their commitment to supporting our business.
T Balfe Construction Limited
I would like to recommend Jalapeno Business Services to any company, based on the very satisfying business relationship we have with them. In times of need their response times and support have been second to none. I have no hesitation that Jalapeno have all the right attributes and skills to be considered for a Newark business award winners title.
We ask Jalapeno Business Services to help out when a persistent red warning light appeared on our server. They provided a very professional, expert service and came out to visit us very quickly to establish the nature of the problem.
Tuffnells Parcels Express
Jalapeno were very knowledgeable in the area in which they were consulted on which allowed for a quick and successful handover once the work had been completed.