IT Video Business Card for Jalapeno

by | Jun 10, 2021 | Business Card

Topics Covered Click a topic for similar articles
I think that there seems to be a sort of school of thought that speaking to IT people can be an expensive proposition. It’s not if you speak to us early enough in the process.

My name is Laurence Childs, I’m the director of Jalapeno Business Services. Jalapeno Business Services provides IT management for small to medium businesses. It is your IT department within your business. We decided we would take our knowledge, and skills, and experience out to the small and medium business world.

When we first start working with a customer, you tend to find that there are issues that need to be solved. Once we then fix those issues, what we then like to do is make sure we work with the customer. Part of the IT management service is sitting within the business and ensuring that the systems are fit for purpose, but also ensuring that they stay running.

You’ll think of a lot of technical companies speak techliqeause, and just like to bamboozle people, it’s not like that. We’re all people, we speak to each other in English, we respond to our customers when they ring with an issue within one working hour. One of the things that we do is we actually follow up as well. When we speak to new people, one of the very first things we do, before we even take them on as a client, we go out and we do an audit for systems. We work out what the issues are, and then what we then do is we then work out of that.

We provide technical support, which is a reactive service. We like to be proactive, so it’s about making sure that your IT systems, which may not have a problem right now, but we can come in and make sure that you don’t have any problems.

I like to have more one to one, face to face relationship with people, and that’s what it’s about with me, it’s more about the relationship with the customer. I’d do it for nothing, really, but obviously the bank manager and the mortgage man won’t let me do that. So give us a call, get in contact, we’ll have a chat and we will come out, and we will do a free audit or fur systems.

Related Articles

Four steps to creating a comprehensive disaster recovery plan

Four steps to creating a comprehensive disaster recovery plan

Ransomware attacks are becoming more frequent, and it is expected that a business will be attacked every 11 seconds by the end of 2023. Based off this statistic, it is no longer a case of ‘if’ your business will fall victim to a cyberattack, it is a case of ‘when’....

What is Identity and Access Management (IAM), and why is it important?

What is Identity and Access Management (IAM), and why is it important?

In order for employees to work productively, it is essential that they have access to the files and tools required to do their job. With this being said, it is also possible for an employee to have too much access, which can lead to major security issues. The process...

What is a CRM and how can it help your business?

What is a CRM and how can it help your business?

What is a CRM and how can it help your business? Regardless of the size of a business or the industry it operates in, the key to a business’s growth is its customers. For a business to be successful it needs to manage their customers effectively and efficiently. For a...