My name is Laurence Childs, I’m the director of Jalapeno Business Services. Jalapeno Business Services provides IT management for small to medium businesses. It is your IT department within your business. We decided we would take our knowledge, and skills, and experience out to the small and medium business world.
When we first start working with a customer, you tend to find that there are issues that need to be solved. Once we then fix those issues, what we then like to do is make sure we work with the customer. Part of the IT management service is sitting within the business and ensuring that the systems are fit for purpose, but also ensuring that they stay running.
You’ll think of a lot of technical companies speak techliqeause, and just like to bamboozle people, it’s not like that. We’re all people, we speak to each other in English, we respond to our customers when they ring with an issue within one working hour. One of the things that we do is we actually follow up as well. When we speak to new people, one of the very first things we do, before we even take them on as a client, we go out and we do an audit for systems. We work out what the issues are, and then what we then do is we then work out of that.
We provide technical support, which is a reactive service. We like to be proactive, so it’s about making sure that your IT systems, which may not have a problem right now, but we can come in and make sure that you don’t have any problems.
I like to have more one to one, face to face relationship with people, and that’s what it’s about with me, it’s more about the relationship with the customer. I’d do it for nothing, really, but obviously the bank manager and the mortgage man won’t let me do that. So give us a call, get in contact, we’ll have a chat and we will come out, and we will do a free audit or fur systems.
