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Here at Jalapeno, we don’t just support your IT systems and infrastructure. We also support your staff through our range of mentoring and user education services. The idea is to supplement your team’s existing knowledge and skills with our own expertise, so you can provide the best possible service to your customers and achieve your business goals.

Here are some of the ways we can work with your staff and benefit your business.

Using IT effectively            

Making effective use of IT and technology can transform your business. On the other hand, if your staff lack the right resources and/or the skills to use them properly, technology can hold you back. We offer a free systems audit where we come into your business and assess your software and equipment setup to find out if it’s fit for purpose.

As part of this process, we’ll talk to your team to ask about any issues they’re experiencing. These could be caused by ageing infrastructure that’s hampering productivity through slowness or breakdowns, or not enough training on the systems they’re using, or a simply a lack of the right tools to do their jobs effectively.

Once we have a clear picture of what’s going in your business, we’ll set out our recommendations for making improvements. We’ll identify the equipment and software you need to invest in, install it and set it up, and show your staff how to use it. Once you’re up and running, we’ll provide all the ongoing support and refresher training you need to make the most from your upgraded infrastructure.

 Policies and procedures

Having the right policies and procedures in place gives your staff the guidance they need to work as efficiently as possible. We can put the information you need in place and work with your team to make sure they understand it. This is a far-reaching service that isn’t limited to IT-related policies and procedures.

So, as well as implementing things like Password and Computer Use policies, we can also document information on your products and services and make sure your customer data is kept up to date. Your team will have the well-ordered, relevant information they need on hand at all times, as well as knowledge of the right procedures to minimise delays and provide a great customer experience.

Promoting best practice

Much of our mentoring work in this area revolves around IT security. There’s a good reason for this, as if your staff don’t understand how to protect your data and systems effectively, your business is at serious risk of data loss and disruption. This could be caused by poor practices, such as not making sure backups take place, or cyber attacks like ransomware.

Either scenario could be potentially devastating to your business. We’ll work with your team so they understand the risks around IT security and how to avoid them by thinking differently about how they work. Areas covered include:

  • General network security
  • Using email and the web safely
  • Password policy
  • Access control rules
  • Backup procedures
  • Social media use
  • Personal use of the network
  • Online purchasing protocol.

We can also advise on general business best practices, including data handling, customer service and operations management. Good service delivery and customer handling brings a host of benefits including customer retention and satisfaction, and increased sales from your existing client base.

Getting best practice right could therefore make a massive difference to your business in terms of boosting productivity and efficiency levels and, ultimately, your bottom line.

Fostering a positive culture

To succeed, your team needs to work together effectively. And that means promoting an open, empowered culture where people aren’t afraid to ask questions – or to ask for help and support when they need it. We have the knowledge and experience to help you foster this kind of culture in your business, leading to improved staff engagement and satisfaction.

It stands to reason that happier staff will be willing to work harder and do a better job for your customers. They’ll also be less likely to leave, reducing the time, hassle and money it takes to recruit additional staff. Even more good news for your profit margins!

Like to know more?

Investing in user education and mentoring is a crucial part of staff development. There are lots of ways that working with Jalapeno can benefit your team and wider business, so get in touch to find out more. Or, why not book your free systems audit now, so we can get cracking on helping you get the most from your business straightaway?