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Here at Jalapeno Business Services, we firmly believe that prevention is better than cure. That’s why we always recommend our clients take out a Managed IT Support service, so automated systems monitoring can be set up for your business.

An automated monitoring service uses powerful technology to detect any problems with your IT infrastructure and in some cases, resolve the problem automatically. Even if manual intervention is required, this can often be done remotely rather than having to visit your premises.

Why remote monitoring matters

A problem with your IT systems could bring your business to its knees, so automated systems monitoring is definitely a worthwhile investment. As well as picking up on minor issues, state of the art software can detect bigger problems that could lead to total systems failure. Most issues can be nipped in the bud before they start wreaking havoc with your business operations, minimising downtime and disruption.

How it works

The software operates 24 hours a day, 7 days a week to keep an eye on your servers, desktops, laptops and other infrastructure, including both hardware and software. It scans your systems and equipment for faults, anomalies and outages in real time, so you’re always protected.

The monitoring service also makes sure your backup is working as scheduled, providing reports confirming whether it was successful and detailing any problems. In addition, your systems can be constantly monitored for signs of cyber threats and attacks such as viruses, malware and ransomware. It can carry out security updates remotely as well.

Five key benefits of automated systems monitoring

  • Reduced costs

It stands to reason that, by enabling problems to be identified and resolved at an early stage, your IT maintenance costs will be reduced. You’ll also avoid the extra costs caused by excessive downtime and lost productivity that can happen when an undetected issue spirals out of control. You might find your business insurance costs are lower, too. Just as importantly, you’ll have peace of mind that you are looking after your IT systems at all times.

  • Improved systems availability

In today’s world, most business operations are carried out using computers. From day to day communications to order processing, accounts management to customer service, things will usually grind to a halt if the IT infrastructure becomes unavailable. As noted above, this could be extremely costly – and could even spell the end for your business in the event of full systems failure.

Automated systems management holds the key to maximising the availability of your systems and networks, helping you stay up and running even if a problem develops. It’s also critical in preventing data loss, as automating and monitoring the backup process means you’ll be able to recover your files in the event of disc failure or cyber attack.

  • Higher productivity

This goes hand in hand with systems availability, as your staff will be able to work more productively if their computers are protected by remote monitoring. The automated service can also help identify issues such as slow-running machines, enabling problems to be addressed so your team can do their jobs to the best of their abilities. Your staff satisfaction levels will be higher, too.

Processes such as automated backup and remote problem-solving also save your employees time as they can focus on the day job without worrying about IT issues.

  • Enhanced security

Automating your security updates means that patches and bug fixes will be applied as soon as they become available. Any vulnerabilities or loop holes will be dealt with before they can be exploited by cyber criminals – keeping your systems and business-critical data safe and sound.

  • Compliance with GDPR

One of the requirements of the new data protection legislation, introduced in May 2018, is for businesses to have robust data storage processes in place. Automating your backup will help you achieve compliance, as you know you can get your data back if it’s lost or stolen. Remote monitoring for cyber threats such as ransomware will also help you avoid potentially hefty fines that can be levied if you suffer a data breach.

Find out more or book a FREE systems audit today

For more information about our automated systems monitoring service, please get in touch. Or why not book a FREE systems audit? We’ll assess your existing IT infrastructure and recommend how you could reduce costs, increase efficiency and productivity, and improve security. You can book online today or contact us to discuss your IT support requirements.