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Supplying quality service and support for you and your business

Our expertise

Over 40 year’s experience of service delivery, change / project management and aligning systems to the business needs, through conception to successful completion.

In addition, 15 years of operational management with the commercial sector dealing with organisation with large and geographically diverse customer bases.

We have an in-depth knowledge of Technology, its use and deployment.

Additionally we have:

  • An understanding and enthusiasm for best practice management techniques.
  • A proven record of good project and business management that has delivered on-time and within budget.

Our consultants have:

  • Many years experience of senior management.
  • Extensive practical experience of business systems and their relationship with business objectives.
  • The ability to engage at every level within your organisation.

Who we are

Laurence Childs

3 years moving from Data Network Technician to Network Manager at Queens Medical Centre, Nottingham.

3 years as Internet and Network Security Manager at Presence Ltd in Nottingham. Providing pre sales, post sales technical support. Systems design, installation, commission and support.

6 years as IT Manager and the Head of IT for the Chartered Institute of Purchasing and Supply in Stamford. Managed the IT for a Global organisation turning over £15 million plus with sites in the UK, Australia, South Africa and Hong Kong.

Laurence has been involved in many major IT projects (Infrastructure replacement both LAN and WAN, server and user environment improvement rollouts) from conception to implementation and acceptance, on time and within budget.

Laurence has in depth, practical experience in the following; System analysis, Process and procedure design and management, Designing, implementing and commissioning user and system environments, Managing system and service support and its associated teams, Project management, Commercial supplier and contract management and Man management.

Reiss Williams

Reiss has completed a GCSE level Diploma in Digital Applications and Studied BTEC ICT at A-Level.

His working experience consists of 3 Years working in Retail of Consumer Electronics, during which time he attained specialist-level training.

Reiss has been involved in tailoring many hardware and software solutions to meet customer needs, for both home and business clients.

Working at the technical support desk in a retail environment, Reiss is proficient in diagnosing and efficiently pursuing resolutions to faults in computer systems.

As a life-long technology enthusiast, Reiss has in depth understanding about computer components; using this knowledge to build and tinker custom computers as a hobby.

Roger Childs - RIP

24 years as a Yeoman of Signals with the British Army.

17 years as the head of communications for the Nottingham Health Authority and the subsequent trusts.

Roger has extensive experience in providing the expertise for the design, development and implementation of systems and services in the military, public & private sectors.

In addition many years of practical operational system/service management with an emphasis on effective service delivery and service analytics.

Roger has a thorough working knowledge of and is qualified in the following areas; System Analysis & Design, Service Performance & Evaluation, Business management, Benefits Management & Realisation, Project & Programme Management and Man Management & Effective Team Building.

Roger unfortunately passed away after a short battle with cancer on 17th March 2015

Jalapeno Business Services was formed with the belief that the small and medium business should benefit from access to experience and expertise that is normally available only to large corporations.

We help small and medium businesses realise the benefits of best practices available to large companies to increase their awareness, efficiency and productivity in the area of Operational Management and its alignment to business objectives.

We therefore help organisations to:

  • Avoid the pitfalls of operating IT systems within their business environment.
  • Take a measured holistic view of their infrastructure and then map their system requirements to their business goals.
  • Improve on their operational management skills and processes.