Get in touch:

Tags: , , , , , , ,

Other major products will also see extended support withdrawn at the same time

14th January 2020 is set to be something of a watershed date for Windows, with multiple products reaching the end of their extended support lifecycle phases, including Exchange 2010. And whilst you might think you don’t need to worry about this now, trust us – you do! If you’re still using any of the products set to be discontinued, you need to start preparing and put a migration plan in place now.

Which products are reaching end of life?

The key products having extended support withdrawn include:

  • Exchange 2010
  • Windows 7
  • Windows 2008
  • Windows 2008 R2

Windows Small Business Server (SBS) 2008 is also affected, as its support lifecycle is determined by the lifecycles of its individual components, some of which are included above. We’ll look at this more, and the implications of end of life for Windows 7 and 2008, next month. In this article, we’re focusing on Exchange 2010.

What does ‘end of life’ mean?

The end of extended support means Microsoft will no longer release updates, security patches or fixes, or offer online technical support. In short, you’ll be on your own if a problem arises! Most importantly, without regular security updates, your network will be exposed to risks such as viruses, spyware, ransomware and other cyber attacks.

What are the implications of Exchange 2010 being withdrawn?

The withdrawal of support for Exchange 2010 is perhaps the most problematic aspect of the multiples ‘end of lives’ in January 2020. This is because it will no longer be packaged with SBS 2008, so if you’re still using this system, you’ll need to find a new email management system.

What do you recommend we do?

Here at Jalapeno, we recommend that businesses using Exchange 2010 migrate to Office 365. This is a cloud-based solution that’s priced ‘by user’ rather than ‘by device’. This means each staff member can use, say, a desktop, laptop and tablet on a single license, so you could save money on licensing costs in the long-term.

Like traditional Office software, Office 365 packages different applications together including the popular Word, Excel, PowerPoint and, of course, Outlook. However, it’s considerably more complex than traditional Office as there are multiple versions available to suit different business types, sizes and requirements. It’s important to choose the right one for your individual needs, but Jalapeno can help you with this.

A key point to note is that the basic versions, Office 365 Business (for smaller businesses) and Office 365 ProPlus (for larger organisations), don’t include Exchange functionality, just Outlook. So if you’re currently using Exchange 2010, we recommend you choose one of the higher-end versions. These are Office 365 Business Premium and Business Essentials for smaller companies and Office 365 Enterprise E1, E3 and E5 for larger ones.

You can compare the different products and their features and benefits for smaller businesses here and bigger organisations here.

Are there any other benefits to migrating to Office 365?

Yes. As a cloud-based system, Office 365 will make it easier for your staff to work and collaborate remotely from any location. It’s ideal if you have team members who are field-based, travel a lot or work from home, and/or have two or more business premises. You’ll also benefit from 24/7 technical support from Microsoft.

Is it a simple process to migrate from Exchange 2010 to Office 365?

Unfortunately, no, which is why you need to start planning ahead now. There are multiple steps to the process including:

  • Assessing your current and future requirements
  • Selecting the right Office 365 product for your needs
  • Creating a project plan and time-line
  • Building your new infrastructure in Office 365
  • Migrating your email data across to the new system
  • Checking everything’s working properly, including back-ups
  • Training your staff on the new system
  • Decommissioning Exchange 2010
  • Carrying out any necessary additional IT housekeeping
  • Providing ongoing support as required.


Can you help me migrate to Office 365?

Of course! Our experienced team can manage the migration process from start to finish, making sure everything goes smoothly with minimum disruption and downtime to your business. We’ll also be happy to provide ongoing monitoring, management and mentoring support once Office 365 is in place.


How do we get started?

The best place to start is to get in touch with Jalapeno Business Services to book a FREE, no obligation systems audit. We’ll assess your current set-up and recommend the best way forward, both for migrating from Exchange 2010 and for upgrading or replacing your other systems and software as necessary.


Book online today or call our friendly team on 01636 681 110. Or, you can email us with your questions at